Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our website, or otherwise contact us. This includes:

• Personal Data: Name, phone number, email address, and home address.
• Service Data: Details about your sofa, recliner, or furniture that requires repair.
• Communication Data: Records of your inquiries, service requests, and feedback.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Respond to your service inquiries and repair requests.
• Schedule and confirm service appointments.
• Send you service-related notifications and updates.
• Improve our customer service and repair quality.
• Process payments and prevent fraudulent transactions.

Data Security

We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please remember that no transmission method over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security practices include: encrypted data transmission, restricted access to personal information, regular security audits, and secure disposal of outdated records.

Cookies & Tracking

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize our website and improve your experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: We may share your information with third parties when you have given us explicit permission.
• Service providers: We may share your information with third-party vendors who perform services on our behalf (e.g., payment processing).
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access – request copies of your personal data.
• The right to rectification – request correction of inaccurate information.
• The right to erasure – request deletion of your personal data.
• The right to restrict processing – request limitation of how we use your data.
• The right to data portability – request transfer of your data to another organization.